Frequent questions

ORDER AND DELIVERY

ORDER TRACKING
You will receive an email from our communication service with the tracking code as soon as the order has left the warehouse. Enter it on the tracking page to check the status of the order:

If the tracking code doesn't work, try again after a few hours, as the system may need more time to update the latest information. If your order has to go through customs, we are not responsible for any possible additional costs that this may entail.

SHIPPING TIMES AND EXPENSES The average shipping time is calculated from the moment of payment. If your order passes some customs, we are not responsible for the additional costs that this entails.  
Spain and Portugal 48-72 hours € 5.90
Balearic Islands 48-72 hours € 6.50
France, Germany and the Netherlands 4-5 working days € 5.90
Italy 48-72 hours Free
Rest of Europe 48-72 hours € 8.50  
Free delivery for all orders over € 55.
At the moment, the express delivery option is not available in less than 24 hours.    
Once the warranty expires, repairs will be subject to a service fee.

WARRANTY LIMITATIONS This warranty does not cover some of the following assumptions:
a) Defects or damage due to loss, theft, fire, water or natural catastrophe.
b) Malfunctions or damage caused by inappropriate use, lack of maintenance (knocks, crushing, dents, glass breakage ...) or accidents.
c) Defects or damage due to normal wear
d) Consumable materials (components for which the need for periodic spare parts is expected during the life of the product, such as batteries)

REPLACEMENTS AND REFUNDS * The replacements and refunds policy applies only to those products purchased on our official website.

CHANGE THE DELIVERY ADDRESS If you want to change the delivery address, just get in touch with info@hybstore.com and we will do everything possible to provide assistance. In case we are unable to complete the change of address, due to the fact that the package has already been sent, we will have to contact our delivery service. It must be taken into account that this procedure could delay delivery times.

DEFECTIVE PRODUCT In the event of a defective product, you must contact info@hybstore.com within 14 days of receiving the order and send us an image, in which the fault is clearly identified and we will try to verify that the product is really defective. If the product has to be sent to the warehouse, HYB will pay the shipping costs. When the product is defective, refund or replacement will be made in favor of the customer.

WRONG ORDER If you receive an order that does not correspond to what was purchased, you will need to contact info@hybstore.com within 14 days of receiving the order and send us a photo, which shows all the received, referring respectively to the box, to proof of payment and dispatch. We will provide a solution once the content is verified. If the product has to be sent to the warehouse, HYB will pay the shipping costs. When the order is incorrect, a refund or replacement will be made in favor of the customer. The product must not have been used and must be in its original packaging, accompanied by its case and any label.

REPLACEMENTS AND RETURNS OF ORDERS To make changes or returns of your order, the product must be sent back to the HYB offices. The deadline for any possible exchange or return is 14 days from the time the order is received. The product must not have been used and must be in its original box with the case and each label that accompanied it. The cost of returning the product will be borne by the customer. Contact us at the email address info@hybstore.com to receive further information on how to manage a return.

REPAYMENT RECEIPT PERIODS Once the package has been returned to our offices, it will be processed before approving this return. The product must be sent to our offices within 14 days of receipt of the order, must not have been used and must be in its original packaging, accompanied by a case and any label. If the return is approved, a full refund of the price of the goods will be issued within 7 working days, the transaction of which will be notified by mail. Once the refund has been issued, it will be necessary to wait for it to be effective within a period of 5-10 working days.

PAYMENTS AND SECURITY
PAYMENT METHODS
Credit cards: VISA, MasterCard Debit
cards: VISA, MasterCard
Paypal
Sofort Banking and Giropay (exclusive for Germany)

Ideal (exclusive for the Netherlands)

CONFIRMATION OF PAYMENT AND ORDER
The total amount of the order will be withdrawn from the bank account once the order and payment have been processed and approved. In case of non-receipt of payment after sending the order, HYB can cancel the order automatically and without notification.
We will send an email as soon as the order leaves the warehouse to the email address provided at the time of purchase. If, for some reason, no e-mail has been received, you will need to check the spam folder. Furthermore, it will be possible to write to info@hybstore.com specifying the details of the order.

PAYMENTS REFUSED
The three most common reasons why a payment is declined by our payment system are as follows:
● Insufficient funds. Make sure that there are sufficient funds in the account to proceed with the purchase.
● The credit card was not issued by the country in which it is currently located. Make sure that the credit card used was issued by the same country in which you are located for the purchase.
● The bank is blocking online payment for security reasons. Contact your bank and make sure your payment isn't blocked.

SECURITY OF PAYMENT DATA
All transactions are handled directly by our payment service provider, Shopify, with secure encryption and under strict banking rules.
The card details are sent directly to the bank and cannot be read or accessed by third parties beyond the bank, including HYB.

DISCOUNT APPLICATION
The discounts we offer are valid only for purchases made on our official website and only for a limited period of time.

If a discount code was presented during the purchase but it has not been applied, check that the code was valid at the time of purchase. In the case of a valid code not made effective, write to info@hybstore.com.


PAYMENT BY TRANSFER
At the moment, it is not possible to pay by bank transfer, but it is possible to pay by debit card, credit card or through the PayPal circuit.

OTHER QUESTIONS

I WANT TO BECOME A HYB DEALER
Fantastic! Just send a formal request via our contact form. Be sure to include any information that may be relevant.

I WISH TO COLLABORATE WITH HYB
For those who have influence on social networks or for companies that adapt to our image, we would like to receive collaboration proposals from you! Just send an official request via our contact form.

I WANT TO WORK IN HYB
There are great growth opportunities in HYB: we are looking for people who like challenges and who are ambitious towards their goals.
You can send your CV with a cover letter to info@hybstore.com: we will keep them in consideration for the selection processes aimed at covering new positions.

OTHER DOUBTS?
To get in touch with us, just use the Contact link at the bottom of the Internet page, or send us an email directly to info@hybstore.com: we will reply as soon as possible!