Terms & Conditions

These Terms and Conditions (hereafter "T&C") regulate the online purchase service which will allow the negotiation of products and / or services offered on the website www.hybstore.com (hereafter "the Website").

Hug Your Best ™ (hereinafter, HYB) is the owner of the Website and supplier of the products and / or services that are marketed on it.

The contractual purchase relationship involves the delivery, in exchange for a price expressly determined on this website, of a specific product or service.

The purchase through this website implies acceptance of the T & Cs in the version published when accessing the website, which implies that the user:

He read and understood what is exposed in this document.
He is a person with sufficient capacity to make a purchase.
You agree to comply with the obligations contained in this document.
The User is responsible for the accuracy of the data provided during the online purchase process. Furthermore, in the event that the purchase on this Website requires the registration of the User, the latter has full responsibility for the use and safekeeping of the username and password provided, responding to the actions performed through their use. . When aware, the User must notify the supplier of the loss, disclosure or unauthorized access of a third party to his private area of ​​Registered User.

HYB reserves the right to modify these T&C, without this affecting the products or services that were acquired through the Website before such modification.
 
ORDERS AND PURCHASE CONDITIONS

In order to make a purchase, the User must be over 18 years old.
In order to place the order, the User must provide all the data requested during the purchase process, which will be necessary to correctly manage his order.
To make purchases on the Website, the delivery address of the package and the billing address must be in Europe, with the exception of the Canary Islands, Ceuta and Melilla and Switzerland where shipments are not made.

PRICE, PAYMENT METHODS AND DISCOUNT CODES

All prices of the Website's products or services include VAT and the rest of the taxes that may apply. In any case, the prices will be expressed in Euros (€).

The prices indicated for each product or service do not include shipping, handling, packaging, insurance or any other additional costs to the product or service purchased, unless otherwise specified. Any additional applicable charges will be communicated to the User prior to the formalization of the purchase.

The prices applicable to each product or service will be those published on the Website and will be automatically applied in the last phase of the purchase process. The User accepts that the economic value of some of the products or services offered may vary in real time. In any case, this will always be communicated before the sale is formalized.

The User agrees to pay when the order is placed, and can pay through any of the payment methods specified on the Website.

After making the payment, the User will receive an order confirmation email, which will include a summary of the items purchased, the shipping method requested and the delivery address.

HYB can periodically offer discount codes to its Users. These discounts can only be applied in accordance with the instructions specified by HYB in relation to each code and, in any case, Users will be able to use a single code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

TIMES AND PLACE OF DELIVERY

HYB will deliver the orders to the address indicated by the User in the specific purchase form.

HYB assumes no responsibility when the delivery of orders is not made because the data provided by the User is false, inaccurate or incomplete, as well as for any other cause attributable to the User.

HYB will take all necessary measures to ensure that delivery can be made within the agreed times. HYB considers the payment confirmation, through any of the enabled systems, a necessary condition to be able to comply with the delivery terms. However, the times indicated to the User represent an estimate and may vary for logistical reasons or for reasons of force majeure.

It will be possible to consult the delivery times in the purchase form, as well as in the FAQ section of the Website.

The delivery will be considered carried out from the moment in which HYB or the transport company hired by it puts the product at the User's disposal.
 
WARRANTY AND REPAIRS

1.1 CONTENT AND DURATION OF THE WARRANTY

HYB watches have a limited warranty against any factory defect for a period of 24 months from the date of purchase. Factory defects include watch movement, hour markers, dial and hands.

The warranty will be valid only by sending the proof of purchase (indicating the date of purchase, the model and the name of the distributor) together with the defective product within the warranty period. HYB reserves the right not to offer the free warranty service if the indicated documents are not presented or if the information contained in the documents is incomplete or illegible. If you return within the warranty period, HYB undertakes to repair or replace the defective watch or one of its parts at no additional cost. This guarantee does not cover transport costs.

1.2 WARRANTY LIMITATIONS

This warranty does not cover any of the following cases:

Defects and damages due to loss, theft, fire, water or natural disasters.
Faults or damage caused by improper use, negligence (knocks, crushing, dents, glass breakage, etc.) or accidents.
Defects and damage due to normal wear and tear of the product.
Consumables (components that should require periodic replacement during the life of the product, such as batteries).




EXCHANGES AND REFUNDS

* The return and refund policy only applies to products purchased through our official website.

1.1 DEFECTIVE PRODUCT

In the event of a defective product, it will be necessary to contact info@hybstore.com within 14 days of receiving the order and send us an image that clearly shows the defect in order to verify that the product is really defective.

In the event that the defective product must be sent to the warehouse, HYB will pay the shipping costs. When it is verified that the product is defective, the refund or exchange will be made to the User in question.

1.2 MISTAKE ORDER

If you receive an order that does not correspond to the one you purchased, you will have to contact info@hybstore.com within 14 days of receiving the order and send us an image showing everything you have received with the respective reference in the package, the receipt of payment and shipping. We will give you a solution once we have verified the content.

In the event that the product has to be sent to the warehouse, HYB will pay the shipping costs. When it is verified that the order was incorrect, the refund or exchange will be made to the User in question.

The product must not have been used and must be sent in its original packaging with the case and any label that accompanied it.

1.3 CHANGES OR REFUNDS OF THE ORDER

To make changes or returns, it will be necessary to send the product to the HYB offices. The deadline for any exchange or return is 14 days from receipt of the order. The product must not have been used and must be sent in its original packaging with the case and any label that accompanied it. Return costs will be charged to the customer.

Contact us by email info@hybstore.com to receive further instructions on how to return.

1.4 REPAYMENT TIMES

Once the package has been returned to our offices or warehouses, it is processed before the refund is approved. The product must be sent within 14 days of receipt of the order, must not have been used and must be delivered in its original packaging with the case and any label that accompanied it.

If approved, a full refund of the price of the goods will be issued within 7 working days and you will be informed of the transaction via email. Once the refund is issued, you may receive it within 5-10 business days.

USE OF THE WEBSITE

The Website provides access to content on the Internet belonging to HYB, to which the User may have access. The User assumes responsibility for the use of the portal. This responsibility extends to the registration required to access certain services or content. During this registration, the User will be responsible for providing truthful and lawful information.

The User undertakes to make appropriate use of the contents and services that HYB offers through its Website and with an explanatory, but not limiting, nature, not to use them for (i) incurring illegal, illegal or contrary to good faith activities and public order; (ii) disseminate racist, xenophobic, pornographic-illegal, racially motivated content or propaganda that violates human rights; (iii) cause damage to the physical and logical systems of HYB, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical system on the network that may cause the aforementioned damage; (iv) try to log in and, if appropriate, use the e-mail accounts of other Users and modify or manipulate their messages.

HYB reserves the right to withdraw all those comments and publications that violate respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, which affect youth or childhood, order or public safety or which, in his opinion, are not suitable for publication.

PROTECTION OF PERSONAL DATA

HYB complies with the provisions of the Organic Law 15/1999, of 13 December, on the Protection of Personal Data, with the Royal Decree 1720/2007 of 21 December, with which the Regulations implementing the Organic Law and other regulations are approved in force, and guarantees the correct use and processing of the User's personal data. To do this, in addition to the personal data collection forms, in the services that the User can request from HYB, the User will be informed of the existence and acceptance of the particular conditions of the processing of their data in each case, informing him of the responsibility for the file created, the address of the manager, the possibility of exercising his rights of access, rectification, cancellation or opposition, of the purpose of the processing and of the communication of data to third parties, where applicable. Likewise, HYB informs that it complies with Law 34/2002 of 11 July, on Information Society and Electronic Commerce Services, and will request your consent at any time to the processing of your email for commercial purposes.

INTELLECTUAL AND INDUSTRIAL PROPERTY

HYB, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sounds, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by HYB or its licensors. All rights reserved. According to the provisions of articles 8 and 32.1, paragraph 2, of the Intellectual Property Law, the reproduction, distribution and public communication are expressly prohibited, including how to make available, all or part of the contents of this website, with commercial purposes, by any support and any technical means, without the authorization of HYB. The User undertakes to respect the intellectual and industrial property rights of which HYB is the owner. It will be possible to view the elements of the portal and even print them, copy them and store them on the hard disk of your computer or on any other physical medium, provided that it is solely and exclusively for personal and private use. The User must refrain from eliminating, altering, evading or manipulating any protection device or safety system installed on the HYB pages.  

DISCLAIMER OF WARRANTIES AND LIABILITIES

HYB is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or transmission of viruses or harmful or harmful programs in the contents, despite having adopted all the technological measures necessary to avoid it.

CHANGES

HYB reserves the right to make changes without notice on its portal it deems appropriate, being able to modify, delete or add both the contents and services provided on it, and the way in which they are presented or localized.

HYB may modify the conditions herein at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their publication and will remain in force until they are modified and replaced by others duly published.

LINKS AND HYPERTEXT LINKS

In the event that the Website contains links or hypertext links to other Internet sites, HYB will not exercise any type of control over the aforementioned sites and contents. Under no circumstances will HYB assume any responsibility for the contents of the links belonging to another website, nor will it guarantee the technical availability, quality, reliability, precision, completeness, accuracy, validity and constitutionality of any material or information contained in such links or on other Internet sites. Likewise, the inclusion of these external links will not imply any type of association, merger or participation with connected entities.

OVERVIEW

HYB will pursue the violation of these conditions, as well as any improper use of its portal, exercising all civil and criminal actions that may be required by law.

PARTIAL NULLITY

In the event that any Clause of these T&C is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these T&C.

APPLICABLE LAW AND JURISDICTION

These conditions must be governed or interpreted in accordance with Spanish legislation on what is not expressly established.

HYB and the User agree to submit any dispute, which may arise as a result of the supply of products or services, to the Courts and Courts of the domicile of the purchasing party, if the User is a final consumer or, as the case may be, to Courts and Courts of Italy if the User is a company.

PLACING AN ORDER
Find the product(s) you want on the HYB website
Select the size you require and press ‘Add to Basket’
Once you’ve added all of the items you require to your basket, select checkout option
You will be asked to input your shipping & billing details
Review your order to ensure all items & details are correct
Press ‘Place Order’
You will then receive an order confirmation via email to the email address provided at the time of ordering
In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.

Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.

1.1 HYB RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILLMENT OF ALL ORDERS ON THE HYB WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:
The product is not available / in stock
Your billing information is not correct or not verifiable
Your order has been suspected of fraudulent activity
We could not deliver to the address provided by yourself
Force Majeure
In the event of misspelling, pricing or other errors or mistakes in the website information
1.2 DATA CHECK
We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretenses will be followed up with an investigation.

1.3 USER CONTENT
When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

1.4 Deletion of User Content
If you wish to delete your user content on our website or in connection with our mobile applications, please contact us by email at info@hybstore.com and include the following information in your deletion request: first name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.


PRICES/CURRENCY
The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

2.1 PRICES MAY VARY ACROSS STORES.
Conversion rates may apply.

2.2 PRICE CHANGES
HYB reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

SHIPPING & DELIVERY
All orders made on the HYB website are dispatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.

When selecting our ‘UK Next Working Day’ delivery method, the cut-off point for guaranteed next day delivery is 15:00 GMT. Orders placed after this period will be dispatched the following day.

When selecting our DHL Express delivery method, orders placed before 15:00 GMT will be dispatched the same day.

HYB cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

Your order will dispatched on our standard service (3-5 working days). Offer available for a limited time only.

CUSTOMS
Countries outside of the European Union may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to the HYB warehouse and refunded. A shipping & handling fee may be deducted from your refund.

By law, HYB is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

FAQ
Also on the FAQ page:

I can’t track my order:-

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at info@hybstore.com.

PROMOTIONS / OFFERS
4.1 GIFT CARDS
Once a gift card has been issued, the card becomes that customers’ property.

Gift Cards cannot be used in the purchase of another Gift Card.

HYB reserves the right to refuse or cancel a gift card without any further discussion.

Gift cards have a validity of 12 months, and don’t need to be spent all at once.

Gift cards are only valid on the site in which they have been purchased from. I.e. www.hybstore.com gift card purchases can only be utilised on the .com store.

If a gift card is used as payment, refunds will be refunded back onto the original gift card.

4.2 DISCOUNT CODES
Only one discount code can be used per order.

HYB reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.

To qualify for free shipping, you need to order from your dedicated store.

4.3 Promotional Offers
Promotions may vary across stores

INTELLECTUAL PROPERTY RIGHTS
HYB owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.

Permission is granted to temporarily download one copy of the materials (information or software) on HYB Ltd's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on HYB Ltd's web site; remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HYB Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.