CAN I RETURN THE ITEMS PURCHASED?
Private customers can, within 14 days after the receipt of the goods, exercise the right of withdrawal if not satisfied with the product, asking for a corresponding refund.
On www.hybstore.com you have the possibility to change your mind and return your product. You will receive the refund of the products returned by the same payment method you used to make the purchase.
The right of withdrawal is exercised by the Customer properly if the following conditions are completely fulfilled:
- The requesting subject must be a private customer not registered for VAT;
- The product must be intact, not used, within its original packaging, complete with all its parts, folding packagings undamaged and not crumpled;
- The product must not have been used, worn, washed or damaged, and it must still have its original tags attached;
- Our products are high-quality, help us keeping it this way to offer you the best service possible. THANK YOU!
On hybstore.com, if the items purchased have defects or are no good for other reasons you can return them.
In a few clicks you can return your order fully or partially: send an email to email@example.com to inform us of your return. Ship the package to our adress with a paper sheet within specifying the action: refund, changing size, model, colour or else. Provide us your phone number so that we can contact you easily.
We remind you that returning items must be sent to the Seller in one single shipment;
- If you decide to return your cash on delivery order, we remind you that we will refund you by bank transfer so you have to provide us your IBAN.
- You will be charged for all return shipping fees whereas the new shipping will be paid by us.
- Remember you have 14 days from the delivery of the package to change your mind and make your return request!
To learn more, the User may consult the Privacy. Policy.
WHERE CAN I SEND MY PRODUCTS BACK?
Please send your item/items to:
Hyb, Via Bene Vagienna, 37, 10136 Turin – Italy
HOW MUCH TIME DO I HAVE TO RETURN AN ITEM?
You can return your products within 14 days after the delivery of the order.
HOW WILL I RECEIVE THE REFUND FOR MY RETURN?
We will refund you by the same payment method chosen for the online purchase. The refund will be executed within and no later than 30 days once the return has been received. Refunds for cash on delivery take longer as the company receives the amount from the carrier 10/15 working days after delivery. Therefore we will execute the refund only after collecting the amount.
Buyers can request a refund in the form of a voucher to be spent on the website to purchase other products equal to the value of the returned items. The voucher will be applied to the new cart to reduce the total amount and it will not have an expiration date
IF I PAID CASH ON DELIVERY, HOW WILL I RECEIVE THE REFUND FOR MY RETURN?
Refunds will be executed by bank transfer for orders paid cash on delivery. It is necessary to send an email with your IBAN and the number related to your order.
CAN I GET A REFUND ON A DIFFERENT CREDIT CARD TO THE ORIGINAL PURCHASE CARD?
No, the refund will be made to the same credit card or Paypal account used for the online purchase.